Apple store appointment reservation11/22/2023 ![]() ![]() ![]() headset that someone needs to return a MacBook. Nose ring girl then begins relaying messages on her C.I.A. I then went back to the group of three employees at the front of the store and said that I would come back later to replace the iPhone screen, and I just wanted to return the MacBook Pro and order a new one. "Only Apple geniuses can check-in your phone." "I can't just leave this phone here and pick it up later? I don't need to speak with anyone, I just want the screen replaced but I already have another phone so I don't need this one, you can take as much time as you need." I tried to explain but it didn't work. "The next available walk-in slot is in one and a half hours." I look around and notice that five employees are now standing around chatting with each other. No, as always, I didn't have a reservation, but I was hoping that since I just wanted to drop this phone off and pick it up in a few days, and the store was empty, it wouldn't be a problem. After a few minutes the Genius Bar gatekeeper asked me if I had a reservation. This guy was helping another customer with something and I patiently waited. I explained my three goals, and she pointed me to the Apple Genius Bar gatekeeper (the guy you have to get through before you can have things repaired). The girl with the strange hair cut, nose ring, and iPad greeted me. Three Apple employees were chatting with each other towards the front of the store. "Maybe I can get my iPhone fixed without a reservation," I hoped. I walk in the store and notice that it's relatively empty. I needed to special order a 13-inch MBP with special specs.I needed to replace a cracked screen on an iPhone 6.I needed to return a 15-inch MacBook Pro that I had purchased a few days before.On Monday I went to the Apple store with three simple goals: I understand the "greeter" or the person "on point" isn't suppose to ring up products, and the person ringing up products isn't a "genius" who is able to do tech support, but at times it feels even more disjointed than that. Each time I go into the Apple Store, whoever I am talking to is completely unable to help me. ![]()
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